This notice explains how Petal Palette handles personal data on knotcakemanager.surf. It applies to website visitors, people who ask about flowers, and customers who place local bouquet or delivery orders in Jakarta and nearby districts.
This introduction outlines how information is handled, what rights may apply, and where to direct policy-related questions.
Data handling overview
This section outlines the categories of personal information we may process, where that information comes from, the types of cookies used on the site, and the controls available to you.
Depending on how you use the site, we may collect your name, email address, phone number if you provide it, inquiry message, and service preferences. We also process limited technical data such as server request metadata and browser or device information needed for security and delivery.
We receive data when you submit a contact form, send an email, call us, visit the studio, or share order details for bouquet requests, budget and color confirmation, availability checks, payment, and pickup or delivery arrangements. Some technical data is generated automatically when you use the website.
Our cookie use is limited to essential site operation and storing privacy preferences. We do not confirm the use of analytics cookies or marketing cookies on this site.
We use essential cookies for basic site operation and cookies that remember privacy preferences. If you block cookies in your browser, some site functions may not work as intended, but the site should remain usable for general browsing.
Data processing overview
This section outlines the primary purposes for processing personal data, the categories of recipients involved in service delivery, and the legal context that may govern disclosure.
We process personal data to answer inquiries, confirm bouquet details, check availability, arrange payment, manage studio pickup or local delivery, maintain website security, and support technical delivery of the site. We may also use data to keep records of completed orders and to handle follow-up communication related to a request.
We may share limited data with operational partners that help us run the website, process messages, or support technical delivery. These parties are expected to handle the data for the agreed purpose and not use it for unrelated activities.
We may share personal data if required by law, to respond to lawful requests, to protect our rights, or to address security or fraud concerns. We may also disclose information when needed to complete a requested service or payment process.
You may ask to access, correct, or delete certain personal data, and you may object to or limit some processing where the law allows it. If a request cannot be fully granted, we will explain the reason in plain terms.
To make a privacy request, use the contact details in this notice and describe what you want us to do. We will review the request, check whether any legal or operational limits apply, and respond within a reasonable time.
Inquiry and order records are kept while we need them to respond, complete the service, manage payment, and handle follow-up questions. Technical logs are kept for a limited period for security and troubleshooting, then deleted or anonymized when they are no longer needed.
If we make a material change, we will update the policy on the website and, where appropriate, use a reasonable notice method tied to the change. The version in effect is the one posted most recently.
